Terms and conditions

These are the general terms and conditions of Hoptimaal for orders in our webshop. Version 17 October 2026.

Article 1. Definitions

1. We, us, Hoptimaal: Tuyll, trading as Hoptimaal (see Article 2).
2. You: the consumer who orders from us. A consumer buys as a private person, not for a trade, business or profession.
3. Order: the purchase contract you conclude with us through our webshop.
4. Withdraw: cancel your order within the cooling-off period without giving a reason.
5. Cooling-off period: the 14 days in which you can withdraw.
6. Day: calendar day.
7. Beer Club: our monthly beer subscription (Article 16).

Article 2. Who we are

1. Tuyll, trading as Hoptimaal (sole proprietorship of Tjapco Epskamp), Leeghwater 5, 3825 MR Amersfoort, the Netherlands, tel. +31 85 130 1591 (Mon to Sat 12:00 to 18:00), info@hoptimaal.nl, Chamber of Commerce (KvK) 60512377, VAT NL002262723B37.
2. You can find our webshop at hoptimaal.com (also in English and German) and at hoptimal.de. It is the same webshop. Our shop is at the same address in Amersfoort, the Netherlands.
3. Questions? Visit our contact page.

Article 3. When these terms apply

1. These terms apply to every offer in our webshop and to every order you place there.
2. You can read these terms before you order. You can save or print them. If you would like to receive them by email, just ask us. They are free.
3. These terms include separate rules for the Beer Club, gift cards, loyalty points and deposits. If two rules conflict, you may rely on the rule that is most favourable to you.
4. If any rule in these terms is invalid, the other rules still apply.
5. Nothing in these terms limits the rights the law gives you as a consumer.

Article 4. Only for people aged 18 and over

1. Hoptimaal sells alcohol. We only sell and deliver to people aged 18 and over. This follows from the Dutch Alcohol Act.
2. By placing an order, you declare that you are 18 or older.
3. DPD checks your age on delivery, also when you collect the parcel at a DPD pickup point. DPD then asks you for valid ID.
4. If you are under 18, or cannot prove your age, DPD will not hand over the parcel. The parcel then comes back to us and you get the purchase amount back.
5. Never order alcohol for anyone under 18.

Article 5. Our offer

1. We describe our products as clearly and completely as we can, so you can judge properly what you are buying.
2. A label, can or package may look different from the photo, for example because a brewery uses a new design. If the product differs from what you could reasonably expect, you have the rights in Article 14.
3. Our offer is valid while stocks last. Article 6 explains what happens if a product turns out to be out of stock.
4. If our offer contains an obvious mistake or error, for example a price that is clearly wrong, we do not have to honour it. We will let you know straight away. If you have already paid, you get your money back.

Article 6. Your order

1. Before you pay, you see an overview of your order in the checkout. You can still correct any mistakes there.
2. Your order is final when you complete it in the checkout with the payment button.
3. You immediately receive a confirmation by email. As long as you have not received that confirmation, you can cancel your order free of charge. If you have an account, you can also see your orders there.
4. If a product you ordered turns out to be out of stock after all, we will let you know within 24 hours. You then choose: an alternative, your money back, or a new delivery time.
5. You can order in Dutch, English and German.

Article 7. Prices and payment

1. Our prices include VAT.
2. Shipping costs per country are shown in advance on Shipping & returns and in the checkout. Deposits are added separately (Article 8).
3. Before you pay, the checkout shows the total price: products, shipping costs and deposits. That is what you pay. We do not raise the price after you have ordered.
4. You pay at checkout, using one of the payment methods shown there. At the moment these include iDEAL | Wero, Bancontact, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, MobilePay, Bizum, UnionPay, PayPal and the cryptocurrency USDC.

Article 8. Deposits

1. You pay a deposit on cans and bottles: € 0.15 per can and € 0.10 per bottle. For some bottles the deposit is slightly higher. You always see the amount in your cart.
2. The deposit is not part of the product price. It is shown as a separate line in your cart and in the checkout.
3. This is the Dutch deposit return system. You get your deposit back when you return the empty can or bottle at a return point in the Netherlands. You cannot return empty cans and bottles at our shop.
4. We also charge the Dutch deposit on shipments to countries outside the Netherlands. Under the rules you have to pay it abroad as well. You only get it back by returning the empty can or bottle in the Netherlands.
5. If you withdraw from your order, you get the deposit back (Article 12).

Article 9. Delivery

1. Within the EU we deliver with DPD. When you order, you choose home delivery or a DPD pickup point. To the United Kingdom, Norway and Switzerland we ship with PostNL; there the shipping costs depend on the weight of your order. We deliver to the address or pickup point you give us.
2. If you order on a working day before 15:00, we usually ship your parcel the same day. That is our aim, not a guarantee.
3. We deliver within 30 days of your order at the latest, unless we state a different delivery date for the product. If we cannot, you may give us a reasonable extra period. If we still do not deliver, you may cancel the order and get your money back straight away. Your right to compensation remains.
4. The risk of loss or damage stays with us until you, or someone you have appointed, receive the parcel, at home or at the pickup point.
5. Did your parcel arrive damaged? Let us know by email or phone. You get your money back or a replacement product, no hassle.

Article 10. Shipping outside the EU

1. We also ship to Norway, Switzerland and the United Kingdom.
2. For a shipment to a country outside the EU, we do not charge Dutch VAT. The price you pay stays the same. You pay the import duties, VAT and excise duty of the country of destination. They are collected from you on delivery. They are not included in our prices or shipping costs.
3. Shipments outside the EU also come with a 14-day cooling-off period (Article 11). Our free return label only applies within the EU. If you send something back from a country outside the EU, you pay the cost of returning it yourself.
4. If you withdraw, we refund what you paid to us. Import duties, VAT and excise duty that you paid to customs or the carrier on delivery were not received by us, so we cannot refund them. Sometimes you can reclaim them yourself from the customs authority in your country.

Article 11. Right of withdrawal: 14-day cooling-off period

1. You may withdraw from your order within 14 days, without giving a reason.
2. The 14 days start on the day after you, or someone you have appointed, received the parcel. If your order arrives in several shipments, the 14 days start after you receive the last shipment. For the Beer Club they start after you receive the first box. You may also withdraw before you have received the parcel.
3. You can withdraw in any clear way:
   • with the "Withdraw from your order" button on our Withdrawal page. Fill in your details and confirm your withdrawal. The "Withdraw from your order" link is also at the bottom of every page of the webshop.
   • with the model withdrawal form in the annex at the end of these terms;
   • by email to info@hoptimaal.nl;
   • by phone on +31 85 130 1591 (Mon to Sat 12:00 to 18:00).
   So the model form is not required.
4. You immediately receive an acknowledgement of your withdrawal by email.
5. You are on time if you send your withdrawal before the 14 days have passed.
6. You can also withdraw from part of your order.

Article 12. Returning and refunds

1. After your withdrawal, you have 14 days to send the product back.
2. Within the EU, returns are free. We then provide the return label. We email it to you after you have reported your withdrawal. If you send something back from a country outside the EU, you pay the cost of returning it yourself (Article 10).
3. Send the product back with everything that came with it, in the original packaging if possible.
4. During the cooling-off period, handle the product with care. You may inspect it as you would in a shop. If you use it more than necessary to judge it, we may deduct the loss in value from your refund. This does not apply if we did not properly inform you about your right of withdrawal before you ordered.
5. If you withdraw from your whole order, we refund the full amount, including the standard shipping costs and the deposit. If you withdraw from part of your order, we refund that part and its deposit, but not the shipping costs. We refund within 14 days of your withdrawal. We may wait to refund you until we have received the product back or until you show that you have sent it back. In practice you usually get your money within 3 working days after your return reaches us.
6. If you chose a more expensive delivery method than our standard delivery, we do not refund those extra costs.
7. We refund using the same payment method you used, unless you agree to a different one. This costs you nothing.
8. Loyalty points you received for the part you return expire.

Article 13. When you cannot withdraw

1. You cannot withdraw for beer whose crown cap or screw cap has been removed or whose can has been opened. Beer is a sealed food product. Once the seal is broken, we cannot take it back for health reasons (Article 6:230p(f)(3) Dutch Civil Code).
2. You can always withdraw for unopened beer within the cooling-off period. Even if you bought it at a discount or its best-before date is close.
3. If the beer is not right, for example spoiled or leaking, that is a defect. You then have the rights in Article 14, even if you have already opened it.

Article 14. Legal guarantee and defects

1. What you buy from us must match your order and what you may reasonably expect. That is your legal guarantee (Article 7:17 Dutch Civil Code). It always applies.
2. If a defect appears within one year of delivery, we assume it was already there at delivery. Unless the nature of the product or of the defect makes that unlikely.
3. Report a defect as soon as possible after you discover it. A report within 2 months of discovery is always on time (Article 7:23 Dutch Civil Code).
4. If there is a defect, you get a replacement product or your money back. Your legal rights to repair, replacement, price reduction or cancellation always remain.
5. If a brewery or manufacturer gives its own guarantee, it comes on top of your legal rights. It does not replace them.

Article 15. Complaints

1. Not happy with something? Email info@hoptimaal.nl or call +31 85 130 1591 (Mon to Sat 12:00 to 18:00). Describe the problem as clearly as you can. More ways to reach us are on our contact page.
2. We respond as quickly as possible and within 14 days at the latest.
3. For a defect: a report within 2 months of discovery is always on time (Article 14).
4. We are not a member of Thuiswinkel or of a dispute resolution body.
5. If we cannot resolve it together, you can go to court (Article 20).

Article 16. Beer Club (subscription)

1. With the Beer Club you receive a box of 8 beers every month. The Beer Club is available in all EU countries. You pay € 39.95 per month plus shipping. In the Netherlands shipping is € 5, so you pay € 44.95 per month. In other countries you pay the shipping costs for that country, which you see at checkout.
2. The amount is charged every month on the day you signed up.
3. Your subscription runs month by month and has no minimum term.
4. You can pause or cancel with one click in your account. If you cancel before your next billing date, nothing more is charged and you do not receive a new box. You receive a confirmation by email.
5. You can also cancel without logging in, with the "Cancel subscription" link at the bottom of every page (Cancel subscription). There you choose an ordinary or extraordinary cancellation and when it should end. You immediately get a confirmation with the date, the time and when your subscription ends. Emailing or calling us works too; we then cancel for you straight away.
6. You have a 14-day cooling-off period from receipt of your first box (Article 11). For beer you have already opened, Article 13 applies.
7. A gift subscription is for 3, 6 or 12 months. You pay for it in advance. It stops automatically after the last box. Nothing continues.
8. If we change the price or the contents of the Beer Club, we will tell you by email at least 1 month in advance. You can always cancel before the change takes effect.

Article 17. Gift cards

1. We sell gift cards from € 10 to € 100.
2. You can use a gift card in our webshop and in our shop in Amersfoort.
3. A gift card never expires.
4. If you do not use the full amount, the remaining balance stays on your gift card. This applies in our webshop and in our shop.

Article 18. Loyalty points and beer passport

1. You earn points on your orders: 1 point per euro. You do not earn points on shipping costs or gift cards.
2. 100 points are worth € 2.50 off. You can redeem points for up to 20% of an order.
3. Points are valid for 12 months. Every new order resets the clock to 12 months. We let you know before your points expire.
4. Sign up for our newsletter and you get 100 extra points.
5. Points have no cash value. You can only redeem them for a discount. If you return something, the points for that part expire (Article 12).
6. Your beer passport gives an overview of the beers you have tasted, by style, country and brewery. It is based on your orders.
7. Everything about points and the beer passport is on Loyalty points & beer passport.

Article 19. Privacy

1. How we handle your data is explained in our privacy statement.

Article 20. Applicable law and disputes

1. Dutch law applies to your order and to these terms.
2. If you live in another country, you also keep the protection of the mandatory rules of the country where you live.
3. If we cannot resolve it together, you can bring the dispute before the court that has jurisdiction under the law. If you live in the EU, you can also go to the court where you live.
4. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Article 21. Changes and translations

1. We may change these terms. Your order is governed by the terms that were on the site when you ordered.
2. These terms are available in Dutch, English and German. If the texts differ, the interpretation most favourable to you applies.

Annex. Model withdrawal form

Prefer to do it online? Use the "Withdraw from your order" button on our Withdrawal page. Please include your order number if you have it; that helps us help you faster.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

• To: Tuyll trading as Hoptimaal, Leeghwater 5, 3825 MR Amersfoort, the Netherlands, info@hoptimaal.nl
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

Questions about this? Email info@hoptimaal.nl or call 085 130 1591.