Shipping to 30+ countries

Shipping

Hoptimaal offers a wide variety of beers both in-store and online. If you can place an order, we usually have the product in stock (though mistakes can happen, unfortunately). Products that are in stock will be shipped the same day if ordered before 3:00 PM.

If we make an error with stock levels, you will be notified within 24 hours. In that email, we will offer you an alternative product, the right to a full refund, and a new delivery time. It's up to you how you'd like us to resolve the issue.

We ship all orders with DPD from the Netherlands. You can choose between:

  • Home delivery or delivery to your work
  • Delivery to a DPD pickup point near you

Shipping costs and the free-shipping threshold for your country are in the table below.

Deposit

On cans and bottles we charge the Dutch deposit (statiegeld): €0.15 per can and €0.10 per bottle (a little more for some bottles). It shows as a separate line in your cart. The deposit belongs to the Dutch deposit system: you can return the packaging in the Netherlands, not in deposit machines in other countries.

Shipping Costs by Country

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CountryShipping costReduced rateFree shipping from
Netherlandspickup point €6.95
home €8.50		–€75
Belgium€8.95–€100
Germany€13.50–€100
Denmark€15.95–€150
Austria€15.95–€150
Bulgaria€47.50€25 from €150not available
Estonia€17.50–€150
Finlandpickup point €24.95
home €29.95		home: €10 from €200pickup point €200
home €250
France€16.95–€150
Greece€29.50€15 from €150not available
Hungary€21.95€10 from €150€200
Ireland€15.95–€150
Italy€16.95–€150
Croatia€47.50€25 from €150not available
Latvia€17.50–€150
Lithuania€21.95€10 from €150€200
Luxembourg€12.95–€150
Poland€15.95–€150
Portugal€19.95€10 from €150€200
Romania€27.50€10 from €150not available
Spain€18.75–€150
Czech Republic€15.95–€150
Swedenpickup point €24.95
home €29.95		home: €10 from €200pickup point €200
home €250
Norway*Coming soon
United Kingdom*Coming soon
Switzerland*Coming soon

Delivery

DPD generally delivers within 24 hours after receiving the parcel. So if we have received your order before 15:00 on working days, in 99% of cases you will have your order at home the next day. It may sometimes happen that they need one day longer. You can follow this via the Track & Trace details you receive from us, so you can see exactly where your order is. DPD also gives you a time window of 2 to 4 hours in which your order will be delivered. Not at home? No problem! You can indicate yourself whether you want them to come by again tomorrow or whether they should deliver it to the nearest post office.

Do you have a question about the delivery of your beer? Feel free to contact us: customer service.

Returns

You have a cooling-off period of 14 days after you have received the product. Within this period you can register the product for return. The email you received stating that your order is on its way contains a link that you can use to easily and free of charge download and print a return label. Returning is free: we provide the return label and the shipping costs of your return are at our expense. After registering your return, you have another 14 days to send the product back. If you bought multiple items at once, the period starts after receipt of your last item.

How do I return or exchange a product?

  • Fill in the return form within 14 days after receipt. If you are unable to print the return form, please write at least the order number and your name on a piece of paper and include it with your return.
  • Register your return with our customer service. You can do this by sending an email to: info@hoptimaal.nl or by calling 085 -130 1591. Or print your return label yourself via the link in the email titled "Your order is on its way".
  • After registering your return, you have another 14 days to send the product back.
  • Then send your return back in its original condition and with the packaging. Products that are damaged or incomplete are not eligible for exchange or refund.

Please note: after the 14-day cooling-off period it is no longer possible to return your product.

What can you expect after returning your product?

After receiving your return, you will receive a confirmation from us. This can take 3 working days, but in general we process your return on the day we receive it. We will check your return to see whether your product meets our return conditions and will then get to work on the solution you want.

Do you want your money back?

  • We will refund the purchase amount within 3 working days after confirmation of receipt to the account with which you paid. If you want to receive the purchase amount in another way, please contact us about the possibilities.
  • In case of visible signs of use, missing accessories or missing packaging, you are no longer entitled to a refund. If the packaging is not returned entirely in its original condition, we won't make a fuss and you will in any case get 75% of the purchase amount back. This is very rarely the case; usually the full purchase amount is simply refunded.

Do you want to receive a new product?

After receiving your return, we will send the new product right away. If the product is no longer in stock, we will refund the purchase amount to the account with which you paid.

  • Is the new product cheaper? The remaining amount will be refunded to your account within 3 working days.
  • Is the new product more expensive? You will receive a payment request for the remaining amount. After receipt of payment, we will send the product immediately.
  • Do you want to receive the new product at a different address or on a different day? Please contact us.

Exceptions

Beer that has been opened will not be taken back. We also do not take back beer that you ordered at a discount because the shelf life is almost expired. Of course we state this clearly on the product page, so that you are not surprised by a limited best-before date.

The item may be returned to the address below:

Hoptimaal
Leeghwater 5
3825MR Amersfoort
Netherlands

Order before 3:00 PM on weekdays, shipped today.
Break-proof packaging

Your beers are always carefully packaged. If there is any damage during transit, we offer a guarantee. Not satisfied, money back.
Taste Finder Which beer suits you? Four choices, a box from our stock. Beer School Every beer style explained, without myths.

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Customer service

Withdraw from your order

Changed your mind? Within 14 days of receiving your order you can withdraw from your purchase, without giving a reason. Fill in the form and confirm. You get a confirmation straight away, stating what you sent and when.

What do you want to withdraw from?
  • Order by 3 pm, shipped todayOn weekdays, straight from our shop in Amersfoort.
  • Packed to surviveSomething broken anyway? You get your money back.
  • 4.8 on GoogleThat is what our customers give us.
  • Earn points on every order1 point per euro, 100 points = €2.50 off.

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New beers arrive every week, often in small batches. We email you the new releases, fresh arrivals and whatever is about to sell out.

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